Contact Us
Looking for help? You’re in the right place. Whether it’s tracking an order, finding the crystal that feels like it was made for you, or just making sure we’re real humans and not powered by quartz, our team is here to keep things simple, fast, and friendly.
How to Reach Us
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Or, simply fill out the form below and leave your details. Our team will get back to you within 3 hours during business hours.
Chat with Emily
Emily is our AI chatbot assistant. She’s fast, polite, and surprisingly knowledgeable about crystals. Just click the bottom right icon on your screen to start chatting with her. She can handle most questions instantly, and if she can’t, she knows when to call in backup.
Talk to a Human
Prefer speaking with a real person? Our friendly staff — Kristina and Andrea — are always happy to chat. We’re here to answer questions, help with orders, and share recommendations. If Emily can’t help, one of us will step in and make sure you’re taken care of.
Our Location
Head office: Castle Hill, Sydney, Australia
Regional Associates
We are supported by trusted associates in:
- Brisbane, Australia
- Auckland, New Zealand
- Osaka, Japan
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Seoul, South Korea
Shipping
We ship worldwide, with customers across the United States, Canada, New Zealand, Japan, South Korea, the United Kingdom, and Australia. Please contact us for shipping quote. We ship Free for Australia-wide on purchase $50+.
Every message we receive is answered personally by our team — no auto-replies, no copy-paste responses, just real support from people who care about crystals as much as you do.
